NCHC.TV/Neulion/Sidearm Double Charges

[BigChief]

Make sure your credit card wasn't charged by Neulion AND Sidearm for this year's NCHC.TV subscription.  I was charged in Sept by Neulion and then again in November by Sidearm. When I contacted Sidearm they had no record of my earlier charges. I had to have my credit card company dispute/reverse the charges.

[cberkas]

I got charged twice while renewing, emailed them and they fixed it.

[SiouxFan100]

Somebody happy somebody sad

sucks a person has to be diligent about Everything!

[burd]

I was charged twice also, and after I contacted them, they fixed it.

[runaroundsioux]

Same.

[BigGreyAnt41]

Same thing happened to me.  Contacted them and they reversed the charge without a problem.

[burd]

I suspect it was a transition glitch, not a conscious attempt to double bill.   But they should have notified all customers to look for double billing. 

[UNDColorado]

12 hours ago, keikla said:

I didn't have a previous neulion charge, but Sidearm charged me twice on the same day.  Love CapitalOne for emailing me "It looks like this company charged you twice.  Would you like to dispute it?"

Why, yes, yes I would.

Sidearm charged me twice at the beginning of the season as well. I emailed them and they refunded me quickly.

[BigGreyAnt41]

1 hour ago, burd said:

I suspect it was a transition glitch, not a conscious attempt to double bill.   But they should have notified all customers to look for double billing. 

I'm sure that's what it was.  But the odds of everybody in this thread signing up on the exact same day is pretty much zero.  That means they had this issue sitting out there for quite awhile and didn't fix it.  

[George M. Bluth]

I only got one charge from Neulion.  I believe it was just an auto-renew from last year.

[burd]

15 minutes ago, BigGreyAnt41 said:

I'm sure that's what it was.  But the odds of everybody in this thread signing up on the exact same day is pretty much zero.  That means they had this issue sitting out there for quite awhile and didn't fix it.  

I say we fire both Berry and Sidearm.

[Siouxperior]

18 minutes ago, George M. Bluth said:

I only got one charge from Neulion.  I believe it was just an auto-renew from last year.

Same here.

[siouxfan512]

This happened to me too. I was told my old subscription renewed (even though the NCHC app prompted me to renew because it expired) then I signed up for a new one. Regardless they said they issued a refund.