I received the following e-mail from REA today. I am sure everyone else who attempted to watch FB or hockey last weekend received it as well.
Dear Webcast Subscriber: I would like to take this opportunity to apologize for the unpleasant experience that you encountered last weekend when you attempted to purchase the webcast of the Fighting Sioux football and/or hockey games. Unfortunately, we had some technical difficulties that did not allow us to distribute these games. These technical difficulties have now been corrected and we will be able to provide the next regularly scheduled live webcast on Friday, October 14, 2005 when the Fighting Sioux Men's Hockey team squares off with Northeastern at 7:37 PM CST. You will receive a refund for the games which you did not have an opportunity to view over the weekend. Single game purchasers will receive a full refund in the amount of the $8.95 that was paid for a single game. Subscribers who purchased the full-season hockey package for $69.99 will receive a refund of $3.50 for the hockey game that was not received on Sunday. The full-season hockey package includes all 20 men's home games and the rate per game is $3.50 on a pro-rated basis. Again, I would like to take this opportunity to apologize for your unpleasant experience. I appreciate your support of Fighting Sioux athletics and I want you to know that we'll do everything within our power to provide the type of customer service that you expect and deserve when subscribing to the Fighting Sioux webcast service. Sincerely, Jody Hodgson General Manager, REA
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