To your first point.....they don't. Not to the standard of a high end "FIFA certified" quality pitch ( soccer lingo) as some here are selling it. The fairways at Ray Richards are more playable and my neighbor mows his grass but still looks like an unattended vacant lot 90% of the time.
To your 2nd point.....absolutely have no doubt that's a big part of it. Probably the biggest reason for the complaints.